At the time of conversational writing and mobile relations, the company cannot do without the text messaging. Live Chat , Click to Community, Instant Messaging, Bots, the choice is vast but not always easy to understand. Traditional channels such as telephone or email are being adapted to some exchanges, but the future of the brand’s relationship with its customers will also involve instant messaging. Customer Relations officers can have the feeling of being lost in the face of the different conversational solutions and text messaging. What are the various solutions that would be appropriate for my problems? What kind of immediacy will suit my needs?
The Social Client gives the keys to understand this evolution and delivers solutions to better understand the text messaging revolution.