FIVE BUSINESS AREAS

FIVE FIELDS OF EXPERTISE

Paramount Customer Relationship is at the core of our service. The Acticall Group drives its Customer Experience efforts with a substantiated 360° expertise level in the following domains:

The Acticall Group is committed to boost the winning strategies of organizations and brands, in order to deliver an optimum value-fortified Customer Experience. With research at its core and the innovation DNA embedded in the system of all Acticall Group engagements, the various teams deliver tailor-fit processes and tools for premium Customer Experience design and management​.

 

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Acticall Contact Center and Sitel offer inbound and outbound multi-channel Customer Relationship Management platforms. As top brands, Acticall Contact Center and Sitel provide topnotch design, implementation and opportunities for clients to advance their Customer Relationship campaigns. Acticall Contact Center and Sitel now has solid pan-European footprints with 7 multilingual platforms to effectively manage multi-channel projects and are multilingual with 33 languages spoken and a diversified client portfolio.

+ CONTACT CENTERS

The Social Client has over time become to be the Digital Agency Council’s market reference for social marketing and the so-called ‘Social Voice.’ It is composed of around 40 professionals accomplishing Digital-CRM, Web & Mobile designs and creative campaigns for community management and web development. The functional DNA of The Social Client as an agency revolves around the principles of Customer Engagement. The creative technologies that Data Analysts and Digital Designers push forward help customers understand their own digital ecosystem and customer experience.

+ DIGITAL CONSULTING, CREATION AND CREATION AND DEVELOPMENT

 

Learning Tribes is an international group of training experts focused at providing learning solutions to assist in the development of individual skills and to strategically support organizational development. Guided by stakeholder perspectives, Learning Tribes revolves around the scholastic structure of the 4 Tribes: Learning CRM for Customer Relationship specialization; Learning Up for experiential Leadership; Learning by Mooc for Digital Studio training; and, My Mooc for Learning Center locator assistance.

+ LIVE AND DIGITAL TRAINING

Extens Consulting is the Customer Relationship consulting firm of the Acticall Group. Specializing in the analyses, consultation and transformation of media and management functions, Extens Consulting yields values for the organization and the client to transversely enrich the Acticall Group global offering of integrated Customer Relationship services.

+ CUSTOMER RELATIONSHIP CONSULTING 

 

Technological innovation drives business dynamics. And with an intelligent solution platform that boosts customer relationships, Novagile trusts on the recognized expertise of the Acticall Group in talent development and in-demand digital marketing. Our approach is founded on data from different domain practices and feedbacks from off-site production and field works.

+ INNOVATIVE CUSTOMER RELATIONSHIP IT SOLUTIONS