The Acticall Group is the Top 4 player in the global Customer Relationship market, specializing in integrated Customer Experience services that offer a 360° customer path. Distinguished in its expertise in 5 Customer Relationship domains, the Acticall Group is represented by the Acticall Contact Center and Sitel brands in customer relationship; The Social Client in digital development; Learning Tribes in training; Extens Consulting in customer experience and relationship consulting; and, Novagile in technology solutions.

 

Acticall Group worldwide

  • 75,000 associates
  • 22 global prints
  • 146 global sites
  • 48 supported languages 
  • 1.5 billion in worldwide revenue
  • 1 billion customer relationship interface per year

Acticall Group in Europe

  • 25,000 associates
  • 10 countries
  • 67 global sites
  • 33 supported languages 
  • 7 multilingual hubs for pan European activities (London, Paris, Barcelona, Sofia, Warsaw, Belgrade)
  • € 650 million in revenues in Europe

The Social Client

  • Revenue 2015 : € 3 millions 
  • Over 300 digital campaigns executed in 2015
  • Servicing 40 customer brands
  • Incorporated in 2010 by Groupe Acticall 
  • Social Media Surveying
  • Interactive Design Services
  • Social Media Management
  • Brand Activation

Learning Tribes

  • More than 7,200 employees trained annually
  • More than 50 Certified trainers facilitating in France and abroad
  • More than 100 tailored-to-fit e-Learning modules
  • 4 TribesLearning CRM, Learning Up, Learning by MOOC, My MOOC
  • Supported by 10 years of industry experience
  • 4 Exposures in Europe, Africa, Asia and the Americas
  • 96% recommendation rate for trained employees
  • Annual revenue of € 3.7M in 2015

Extens Consulting

  • 2013Created by Emmanuel Richard as a CRM Consultancy Firm
  • + 15 years of experience in Consulting
  • 10 passionate Client Relationship consultants
  • 30 Topnotch operational CRM experts

Novagile

  • Bourne from Groupe Acticall’s 20 years of industry expertise
  • 15 web application development experts
  • 6 Channels activated on the Novagile Interaction® solution
  • Providing dedicated digital CRM solutions for more than 15 years
  • With 20 significant references under its wing