Digital interaction management

The Social Client, Acticall Group’s consulting digital agency, helps you manage your digital customer relationships.

The Social Client's ambition is to enhance online customer experience and Social CRM.

From acquisition to customer loyalty development, The Social Client helps its clients in all digital interactions, from the desktop to connected devices (IoT).

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CREATING DIGITAL EXPERIENCES FOR BRANDS

As social media and virtual communities continue to develop, and as customers increasingly share their opinions about your brand, products or services, it has become of the utmost importance to establish a conversational approach that will end in higher satisfaction levels and enhanced customer knowledge.

The Social Client provides Digital CRM services aiming to achieve higher client value by optimizing online customer interactions and designing a social media relationship strategy (Social CRM).

 

Five main offers

  • Digital Customer Relationship: reactive and proactive engagement strategies, self-care
  • Social Media Management: Social Media strategy, Community Management, Social Ads
  • Social Media Intelligence: Research, Voice of the Customer Listening and Monitoring
  • Service and Interaction Design: Websites and responsive design, Mobile Applications, Social Apps
  • Social CRM: Brand Communities, Social ROI

YOUR BUSINESS REQUIREMENTS

  • Adapt your Customer Relationship strategy to mobile environments and online customer behaviors
  • Listen and analyze Voice of the Customers on social networks and monitor your online reputation
  • Improve your customer’s use of the Internet as a means to enhance productivity and customer support efficiency

OUR SOLUTIONS

The Social Client provides various solutions to offer your customers a unique and innovative approach of customer experience. Combining all the aspects of digital services, our solutions are especially designed to:

  • Define your brand's Customer Relationship and Social CRM strategy
  • Design and implement your 2.0 CRM
  • Improve customer understanding through behavior monitoring and online conversations

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Contact us 
Phone 
+33 (0)1 53 56 70 00
Fax 
+33 (0)1 53 56 70 01